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NXT-Cloud® Help Desk

NXT-Cloud® Help Desk offers Level I and Level ll technical help desk support services, staffed by fully-trained help desk attendants, ready to respond to your technical questions.

Flexible Help Desk Hours - NEXTStep will work with your management team to determine the required levels of help desk attendant support to be provided during peak and normal business hours. We also offer same day or next business day call back support during off hours, weekends, and holiday periods.

Emergency Support - NEXTStep will provide your staff with two (2) emergency phone numbers to reach a member of our management team any day/any time, when emergency help desk support is required. NEXTStep provides a complete turn-key solution of software and services that you can rely on 24x7x365.

Level I & II Technical Help Desk

  • Report Bugs, Inefficiencies, Issues
  • Record Functional Enhancement Requests
  • Recover Lost UserIDs and Passwords
  • Add New/Delete/Modify User Accounts
  • Respond to Internet Usage Inquiries
  • Provide Feature & Function Walkthroughs
  • Remove Duplicate Transaction Sets
  • Clarify E-Mail Issue Alerts
  • Support System Integration Questions
  • Track Down Missing Transactions
  • Remediate Basic Errors & Resend
  • Maintain Issue & Bug Tracker Log
 

Just Hit Refresh!

  Our Industrial Bearing & Power Transmission client provided our help desk staff the biggest compliment one day by simply saying: “The difference between NEXTStep and our other providers is response time. After remidating an issue, they simply say 'Hit the Refresh Button' and our issue is fixed, typically well before the help desk phone call has ended.”

 

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